IT Incident Coordinator

Who is Oatey?

Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries. Our purpose is to deliver quality, build trust and improve lives.

The Oatey family of companies are Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.

Our brands are synonymous with quality, integrity, and trust in the plumbing industry.

What we're looking for...

The Incident Coordinator is responsible for managing and overseeing the resolution of IT incidents to minimize disruptions. This role will coordinate communication between IT teams, stakeholders and users; ensuring timely incident resolution, documentation, and analyzing incident trends to improve future responses.  Provide regular updates on ticket statuses, including reports and performance metrics.  Additionally, the coordinator may be involved in developing incident management policies and training on incident response protocols.

Expectations & Accountabilities...

• Monitor incident reports

• Coordinate resolution on high priority incidents

• Facilitate root cause analysis

• Maintain incident documentation

• Implement preventative measures to reduce future occurrences

• Improvements incident response process where needed

• Ensure compliance with service level agreements (SLA’s)

What you'll need to be successful..

• 5+ years of experience working in IT

• Strong verbal and written communication skills

• Strong problem-solving skills

• Strong collaboration skills

• Ability to prioritize and manage multiple tasks

• Analytical skills

• Bachelor’s degree in business, management information systems or related field, or equivalent work experience

At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey!

Why Oatey?

• At Oatey, our purpose has always been to deliver quality, build trust and improve lives.
• We value Collaboration, Integrity, Respect, Courage, Leadership, and Excellence above all else.
• We embrace diversity, equity, and inclusion - acknowledging, valuing, and leveraging the unique experiences and perspectives of our associates.
• Our vision is to continue to grow as a market leader, to enrich the lives of our Associates, and to foster an inclusive environment in every regard.
• Our purpose, mission, and vision are not possible without the right people, and we are committed to fostering an inclusive, engaging, and rewarding environment for our Associates.
• Oatey has a total rewards philosophy which encompasses compensation, benefits, work-life effectiveness, recognition, performance management, tuition reimbursement, mental health wellness, and talent development.

Oatey Total Rewards

• Unlimited time off for salaried Associates
• Short-Term and Long-Term Disability income protection coverage at no cost to associates
• Paid Maternity and Paid Parental Leave
• Annual Cash Profit Sharing (discretionary)
• Health Insurance for our associates’ averages $100 or less a month (single coverage)
• Generous benefits including up to $2,880 company contribution to Health Savings Account
• 401(k) with a 5% company match
• Tuition reimbursement in an environment that encourages advancement
• Associate well-being benefits including CALM App and robust EAP offering
• Recognized for our commitment to diversity, equity, and inclusion

Equal Opportunity Employer

The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.